Manage Your CX: Customer Experience on Video As we mentioned in our previous post, our company has been a global and remote employer for 20 years. You could say we have learned a thing or two about video conferencing with our employees and clients. This is the second part of the Video Conferencing Best Practices…
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Our company has been a global and remote employer for 20 years. You could say we have learned a thing or two about video conferencing with our employees and clients. During the surge of Covid-19, many companies who were able to place their employees on a work from home status, have done so. While some…
DetailsHow did my dog Max help me build my business? This article features myself and 14 Forbes cohorts sharing fun ways to personalize your brand to build your business. Successful strategies include wine tasting, pop culture, and superheroes. What is your favorite idea? Or perhaps you have one that worked for you?…
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The recent global issues have affected every person, business and community around the world. We have gone from frequent personal interaction to social distancing, shuttering of businesses and moving a large number of jobs and education to the remote/work from home sphere. For Strategic Results Marketing, remote work is business as usual. We have…
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Creating empathy in the workplace is a complicated matter as understanding what someone is feeling is uniquely human. However, this soft skill is often such an important aspect of good leadership, it is one we need to hone in and develop. I, along with 15 of my colleagues, have written helpful tips for Forbes.com on…
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Are you looking for ways to set apart your brick and mortar store? I, along with 12 of my Forbes colleagues, have laid out solid advice that you can implement right away. These tips will allow your store to stand out from the crowd, grow your customer base and increase revenue. My number one tip…
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On March 6, 2018, the ABA ruled on lawyers who blog or engage in other public commentary (Formal Opinion 480). In about March 1998, blogging became an effective tool for some attorneys to share their thoughts and even build a clientele. During this workshop, we will be reviewing the professional responsibility of blogging and other…
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You are liable for your online reputation* Are you ignoring the online world? It’s time to stop. Wake up to what is happening online! Between the opportunity to build referrals and the liability of wrong information online, you can’t afford to ignore it any longer. “Harris Interactive recently conducted a survey on behalf of BrandYourself.com…
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Ms. Fleming has worked in the market research industry for over 30 years and has been responsible for sample design, recruiting, training and supervising interviewers for in-person and on-site interviewing, directing research projects, and mock juries. She has been a field director in the market research industry, involved in many facets of public opinion research,…
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JOIN US FOR LUNCH & EARN 1 MCLE! In this session, you will learn the nuances of Emotional Intelligence and how to leverage these skills ethically in your practice. 1. What is Emotional Intelligence (EQ)? 2. Understand how EQ applies to all areas of professionalism 3. The risk of working with a low EQ 4.…
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